Filter
Top Products
TROUBLESHOOTING 6 - 18
Hollow print
■ Make sure that you use paper that meets our specifications. See What kind
of paper can I use? on page 1-5.
■ Choose Thick paper mode in the printer driver, or use thinner paper than
you are currently using.
■ Check the printer's environment because conditions such as high humidity
can cause hollow print. See Positioning the printer on page 1-4.
Page skewed
■ Make sure the paper or other print media is loaded properly in the paper
tray and that the guides are not too tight or too loose against the paper
stack.
■ Set the paper guides correctly. Make sure that the tips of the paper guides
fit firmly into the slots.
■ If you are using the multi-purpose tray, See Printing on plain paper from
the multi-purpose tray (MP tray) on page 1-13.
■ The paper tray may be too full. See Printing on plain paper from the paper
tray on page 1-10.
■ Check the paper type and quality. See What kind of paper can I use? on
page 1-5.
Curl or wave
■ Check the paper type and quality. High temperatures and high humidity will
cause paper to curl. See What kind of paper can I use? on page 1-5.
■ If you don't use the printer very often, the paper may have been in the
paper tray too long. Turn over the stack of paper in the paper tray. Also,
fan the paper stack and then rotate the paper 180° in the paper tray.
■ Print using the straight-through output path. See Printing on plain paper
from the multi-purpose tray (MP tray) on page 1-13.
Wrinkles or creases
■ Make sure the paper is loaded properly. See Printing on plain paper from
the paper tray on page 1-10.
■ Check the paper type and quality. See What kind of paper can I use? on
page 1-5.
■ Turn over the stack of paper in the tray or try rotating the paper 180° in the
input tray.
■ Print using the straight-through output path. See Printing on plain paper
from the multi-purpose tray (MP tray) on page 1-13.
Poor fixing
■ Make sure that the blue tabs in the back cover are re-set by either closing
the back cover or pushing the blue tabs to their original position. See
Printing on envelopes from the MP tray on page 1-23.
Examples of poor print quality Recommendation
ABCDEFGH
abcdefghijk
ABCD
abcde
01234
B DEFGH
abc efghijk
ACD
bcde
134
ABCDEFGH
abcdefghijk
ABCD
abcde
01234