Troubleshooting
113
6
Insufficient Ink The ink cartridge is at the end of its
life. The machine will stop all print
operations.
Replace the ink cartridge. (See Replacing the ink
cartridge uu page 98.)
The printer’s ink cartridge uses both Black ink and
Pre-coat to ensure print quality. Therefore if either the
Black ink or the Pre-coat runs out, the cartridge can
no longer be used and the printer cannot print, even
if there is some of the other ink remaining in the
cartridge.
Jam MP Tray
Jam A Tray 1
Jam A Tray 2
Jam A Tray 3
Jam A Tray 4
Jam B Inside
Jam C Inside
Jam D Duplex
Jam E Rear
Jam F OP Tray
The paper is jammed in the area
indicated.
See Paper jams uu page 116.
Limit Exceeded The printing limit set by Secure
Function Lock 2.0 was reached.
Contact your administrator to check your Secure
Function Lock Settings.
Log Access Error The machine could not access the
print log file in the server.
Contact your administrator to check the Store Print
Log to Network settings.
(For detailed information uu Network User’s Guide:
Store Print Log to Network)
Low Temperature The room temperature is too low for
the machine to operate.
Increase the room temperature to allow the machine
to operate.
Manual Feed Manual was selected as the paper
source when there was no paper in
the MP tray.
Place the same size of paper in the MP tray as is
shown on the LCD. If the machine is paused, press
Go. (See Loading paper in the multi-purpose tray (MP
tray) uu page 12.)
No Cartridge The ink cartridge is not installed
correctly.
Take out the ink cartridge, and put it back into the
machine again.
If you are not using Genuine Brother
ink the machine may not detect the
ink cartridge.
Use a Genuine Brother Ink Cartridge.
No DX Tray The duplex tray is not installed or
not installed correctly.
Re-install the duplex tray.
No Paper
Load <size> paper
in <tray>.
The machine is out of paper or
paper is not correctly loaded in the
specified paper tray.
Put paper in the indicated paper tray.
Make sure the paper guides are set to the correct
size.
No Tray The paper tray is not installed or not
installed correctly.
Re-install the paper tray indicated in the LCD
message.
Error message Cause Action