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Troubleshooting
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6
The headers or footers appear
when the document displays
on the screen but they do not
show up when it is printed.
There is an unprintable area on the top and bottom of the page. Adjust the top and
bottom margins in your document to allow for this.
(See Unprintable area when printing from a computer uu page 6.)
The machine prints
unexpectedly or it prints
garbage.
Press Cancel to cancel print jobs.
Check the settings in your application to make sure it is set up to work with your
machine.
The machine prints the first
couple of pages correctly, then
some pages have text
missing.
Check the settings in your application to make sure that it is set up to work with your
machine.
Your computer is not recognizing the machine’s input buffer’s full signal. Make sure
that you connected the interface cable correctly.
(uu Quick Setup Guide)
Cannot perform ‘Page Layout’
printing.
Check that the paper size setting in the application and in the printer driver are the
same.
Print speed is too slow. Check that the back cover is firmly closed.
The machine stops during
printing.
The machine automatically detects figures, photos, and other graphical data that
require higher densities of ink. In order to ensure print quality the machine may
temporarily pause during printing.
Print quality difficulties
Difficulties Suggestions
Poor print quality. Check the print quality. (See Checking the print quality uu page 107.)
Make sure that the Media Type setting in the printer driver matches the type of paper
you are using. See Media Type uu page 30 (for Windows
®
printer driver), Advanced
options uu page 50 (for Windows
®
BR-Script3 printer driver), Print Settings
uu page 62 (for Macintosh printer driver) and Printer Features uu page 65 (for
Macintosh BR-Script3 printer driver).
Make sure that your ink cartridge is fresh. The following may cause ink to clog:
The expiration date written on the cartridge package has passed. (Genuine
Brother ink cartridges stay usable for up to two years if kept in their original
packaging.)
The ink cartridge has been in your machine for over six months.
The ink cartridge may not have been stored properly before use.
Make sure you are using Genuine Brother Ink. Using non-Brother supplies may affect
the print quality, hardware performance, and machine reliability.
Try using the recommended types of paper.
(See Acceptable paper and other print media uu page 2.)
The recommended environment for your machine is between 64.4 F to 91.4 F
(18 C to 33 C).
Printing difficulties (continued)
Difficulties Suggestions