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Troubleshooting
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6
Printing appears dirty or ink
seems to run.
Make sure you are using the recommended types of paper. (See Acceptable paper
and other print media uu page 2.) Don’t handle the paper until the ink is dry.
Make sure you are using Genuine Brother Ink.
Stains appear on the reverse
side, at the bottom or at the top
of the page.
Make sure you are using Genuine Brother Ink.
Make sure the paper is not curled. If the paper is curled, you should straighten it.
Make sure you are using the recommended types of paper. (See Acceptable paper
and other print media uu page 2.)
Decrease the print density from the machine’s menu settings or
Density Adjustment settings of the printer driver.
Try using the Slow Drying Paper option in the printer driver.
During duplex printing, stains
appear on the reverse side of
the page.
When using paper that has a low ability to hold the ink, the ink will not dry easily and
may stain the reverse side of the page. Try using the Slow Drying Paper option in
the printer driver.
The printouts are wrinkled. Make sure you are using Genuine Brother Ink.
Make sure you are using the recommended types of paper. (See Acceptable paper
and other print media uu page 2.)
Check that the paper size setting in the machine's menu matches the size of paper
in the tray.
Check that the paper guides in the tray fit the paper size you are loading.
Paper handling difficulties
Difficulties Suggestions
The machine does not feed
paper.
If there is no paper; load a new stack of paper into the paper tray.
If there is paper in the paper tray, make sure it is straight. If the paper is curled, you
should straighten it. Sometimes it is helpful to remove the paper, turn the stack over
and put it back into the paper tray.
Reduce the amount of paper in the paper tray, and then try again.
Make sure that the paper tray is completely inserted into the machine.
Make sure that manual feed mode is not chosen in the printer driver.
Clean the paper pick-up rollers.
(See Cleaning the paper pick-up rollers uu page 104.)
The machine does not feed
paper from the MP tray.
Make sure that MP Tray is chosen in the printer driver.
Fan the paper well and put it back in the tray firmly.
Print quality difficulties (continued)
Difficulties Suggestions