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Troubleshooting and Routine Maintenance
105
B
Receiving Faxes
Difficulty Suggestions
Cannot receive a fax Check the line cord connection.
Make sure the machine is in the correct receiving mode for your setup. (See
Receive modes on page 34.)
If you often have interference on the telephone line, try changing the menu setting
of Compatibility to Basic(for VoIP). (See Telephone line interference
on page 109.)
Sending Faxes
Difficulty Suggestions
Cannot send a fax. Check the line cord connection.
Make sure that the Fax key is illuminated. (See Entering Fax mode
on page 28.)
Ask the other party to check that the receiving machine has paper.
Print the Transmission Verification Report and check for an error. (See Reports
on page 55.)
Transmission Verification Report
says
‘RESULT:ERROR’.
There is probably temporary noise or static on the line. Try sending the fax again.
If you send a PC FAX message and get ‘RESULT:ERROR’ on the Transmission
Verification Report, your machine may be out of memory. If the problem continues,
ask the telephone company to check your telephone line.
If you often get transmission errors due to possible interference on the telephone
line, try changing the menu setting of Compatibility to Basic(for VoIP). (See
Telephone line interference on page 109.)
Poor fax send quality. Try changing your resolution to Fine or S.Fine. Make a copy to check your
machine's scanner operation. If the copy quality is not good, clean the scanner.
(See Cleaning the scanner glass on page 123.)
Sent faxes are blank. Make sure you are loading the document properly. (See Loading documents
on page 18.)
Vertical black lines when sending.
(MFC-295CN only)
If the copy you made shows the same problem, clean the scanner. (See Cleaning
the scanner glass on page 123.)
Handling Incoming Calls
Difficulty Suggestions
The machine ‘Hears’ a voice as a
CNG Tone.
If Fax Detect is set to On, your machine is more sensitive to sounds. It may
mistakenly interpret certain voices or music on the line as a fax machine calling
and respond with fax receiving tones. Deactivate the machine by pressing
Stop/Exit. Try avoiding this problem by turning Fax Detect to Off. (See Fax Detect
on page 37.)
Sending a fax call to the machine. If you answered at the machine, press Mono Start and hang up at once. If you
answered on an external or extension telephone, press your Remote Activation
Code (default setting is
l 51 (l 9 1 for New Zealand)). When your machine
answers, hang up.