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Troubleshooting and Routine Maintenance
111
B
Cannot Detect You installed a new ink too quickly
and the machine did not detect it.
Take out the new ink cartridge and
re-install it slowly until it clicks.
If you are using non Brother ink
the machine may not detect the
ink cartridge.
Replace the cartridge with a Brother
original ink cartridge. If the error message
remains, contact your Brother dealer.
An ink cartridge is not installed
correctly.
Take out the new ink cartridge and re-
install it slowly until it clicks. (See
Replacing the ink cartridges on page 119.)
Cannot Print
Replace XX Ink
One or more of the ink cartridges
have reached the end of their life.
The machine will stop all print
operations. While memory is
available, monochrome faxes will
be stored in the memory. If a
sending machine has a colour fax,
the machine's
‘handshake’ will
ask that the fax be sent as
monochrome.
Replace the ink cartridges. (See Replacing
the ink cartridges on page 119.)
Clean Unable XX
(Init Unable XX)
(Print Unable XX)
(Scan Unable XX)
The machine has a mechanical
problem.
—OR—
A foreign object such as a clip or
ripped paper is in the machine.
Open the scanner cover and remove any
foreign objects and paper scraps from
inside the machine. If the error message
continues, see Transferring your faxes or
Fax Journal report on page 115 before
disconnecting the machine so you will not
lose any important messages. Then,
disconnect the machine from the power for
several minutes and then reconnect it.
Close Ink Cover The ink cartridge cover is not
completely closed.
Firmly close the ink cartridge cover until it
clicks.
Comm.Error Poor telephone line quality
caused a communication error.
Try sending the fax again or try connecting
the machine to another telephone line. If
the problem continues, call the telephone
company and ask them to check your
telephone line.
Cover is Open The scanner cover is not closed
completely.
Lift the scanner cover and then close it
again.
Data Remaining Print data is left in the machine's
memory.
Press Stop/Exit. The machine will cancel
the job and clear it from the memory. Try to
print again.
Disconnected The other person or other
person's fax machine stopped the
call.
Try to send or receive again.
Document Jam The document was not inserted or
fed correctly, or the document
scanned from the ADF was too
long.
See Using the ADF (MFC-295CN only)
on page 18.
See Document jam (MFC-295CN only)
on page 116.
High Temperature The print head is too warm. Allow the machine to cool down.
Error Message Cause Action