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Error and maintenance messages B
As with any sophisticated office product, errors may occur and consumable items may need to be
replaced. If this happens, your machine identifies the error and shows an error message. The
most common error and maintenance messages are shown below.
You can correct most errors and routine maintenance messages by yourself. If you need more
help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Visit us at http://solutions.brother.com
.
Error Message Cause Action
B&W Print Only
Replace X Ink
One or more of the colour ink
cartridges have reached the end
of their life.
You can use the machine in
monochrome mode for
approximately four weeks
depending on the number of
pages you print.
While this message appears on
the LCD, each operation works in
the following way:
Printing
If you click
Greyscale
in the
Advanced
tab of the printer
driver you can use the machine
as a monochrome printer.
Copying
If the paper type is set to
Plain Paper or
Inkjet Paper, you can
make copies in monochrome.
Faxing
If the paper type is set to
Plain Paper or
Inkjet Paper, the machine
will receive and print faxes in
monochrome.
If a sending machine has a
colour fax, the machine’s
‘handshake’ will ask that the
fax be sent as monochrome.
If the paper type is set to
Other Glossy or
Brother BP71, the machine will
stop all print operations. If you
unplug the machine, or take out
the ink cartridge, you cannot use
the machine until you change to a
new ink cartridge.
Replace the ink cartridges. (See Replacing
the ink cartridges on page 119.)