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Troubleshooting
107
B
Ink Low One or more of the ink cartridges are
near the end of their life. If one of the
color ink cartridges is near the end of
its life and someone is sending you a
color fax, your machine’s
“handshake” will ask that the fax be
sent as black & white. If the sending
machine has the ability to convert it,
the color fax will be printed at your
machine as a black & white fax.
Order a new ink cartridge. You can
continue printing until the
Touchscreen shows
Cannot Print. (See Ordering
accessories and supplies on page ii
and Replacing the ink cartridges
on page 93.)
Low Temperature The room temperature is too low. After warming the room, allow the
machine to warm up to room
temperature. Try again later.
Media Error The memory card is either corrupted,
incorrectly formatted, or there is a
problem with the memory card.
Remove the memory card from the
media drive (slot) of the machine and
format it correctly.
Put the card firmly into the slot again
to make sure it is in the correct
position. If the error remains, check
the media drive (slot) of the machine
by putting in another memory card
that you know is working.
Media is Full. The memory card or USB Flash drive
you are using already contains 999
files.
Your machine can only save to your
memory card or USB Flash drive if it
contains less than 999 files. Delete
unused files and try again.
The memory card or USB Flash drive
you are using does not have enough
free space to scan the document.
Press .
Delete unused files from your
memory card or USB Flash drive to
make some free space, and then try
again.
No Caller ID There is no incoming call history. You
did not receive calls or you have not
subscribed to the Caller ID service
from your telephone company.
If you want to use the Caller ID
feature, call your telephone company.
(See Advanced User’s Guide: Caller
ID.)
No File The memory card or USB Flash drive
in the media drive does not contain a
.JPG file.
Put the correct memory card or USB
Flash drive into the slot again.
No Ink Cartridge An ink cartridge is not installed
correctly.
Take out the new ink cartridge and
re-install it slowly and firmly until it
latches. (See Replacing the ink
cartridges on page 93.)
Error Message Cause Action