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10 - 10 TROUBLESHOOTING
Intermittent Problems
If the print server and printer start up OK, but you intermittently have
problems printing, check the following:
1
If you can print small jobs but large graphics jobs are distorted
or incomplete, make sure that you have adequate memory in
your printer and the latest printer driver installed on your
computer. The latest Brother printer drivers can be downloaded
from http://solutions.brother.com
2
Check the individual protocol troubleshooting sections in this
chapter for additional causes of intermittent printer problems.
TCP/IP Troubleshooting
If you are using TCP/IP and cannot print to the print server and you
have checked the hardware and network as described in the
previous steps, then check the following:
Turning off the printer and then again,
Deleting and recreating the print server and creating a new print
queue in order to eliminate the possibility of setup errors.
1
The problem may be the result of mismatched or duplicate IP
address. Verify that the IP address is correctly loaded into the
print server (via the configuration page. Make sure that no other
nodes on the network have this address (DUPLICATE IP
ADDRESS ARE THE BIGGEST CAUSE OF TCP/IP PRINTING
PROBLEMS).
2
If you used BRCONFIG or NCP to enter the IP address, make
sure that you exited the remote console properly with a CTRL-
D or EXIT and that you turned the printer off and then again (it
may take up to two minutes for the IP address to take effect).
3
Make sure that the TCP/IP protocol of the print server is
enabled.
It is always a good idea to try following in order to eliminate
the possibility of setup errors.