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10 - 16 TROUBLESHOOTING
Novell
®
NetWare
®
Troubleshooting
If you cannot print from NetWare
®
and you have checked the
hardware and network as described in the previous steps, first verify
that the Brother print server is attached to the server queue by going
to PCONSOLE, selecting PRINT QUEUE INFORMATION, and then
CURRENTLY ATTACHED SERVERS. If the print server does not
appear in the list of attached servers, then check the following:
■ Turning off the printer and then on again to force to rescan
the NetWare
®
queue.
■ Deleting and recreating the print server and creating a new
print queue in order to eliminate the possibility of setup
errors.
1
If you changed the login password, you must change the
password in both the Brother print server (using the SET
NETWARE PASSWORD command if you are using the BRConfig
software) or by using a web browser or the BRAdmin application
and in the file server (using the PCONSOLE Print Server
Information Change Password command).
2
If you created the print queue using PCONSOLE and instead of
BRAdmin, make sure that you have enabled at least one
NetWare
®
file server using the SET NETWARE SERVER
servername ENABLED command.
3
Have you exceeded your NetWare
®
user limit?
4
Make sure that the print server name you used in PCONSOLE
exactly matches the name that is configured in the print server,
and make sure it is defined as a Queue Server for the print
queue.
5
If you are running both 802.3 and Ethernet II frames on different
file servers on your network, there is a possibility that the print
server may not make a connection to the desired file server. Try
forcing the frame type to the desired one using the SET
NETWARE FRAME command from the print server remote
console or using BRAdmin.
It is always a good idea to try followings in order to eliminate
the possibility of setup errors.