Filter
Top Products
10 - 14 TROUBLESHOOTING
Windows
®
95/98/Me and Windows NT
®
4.0 Peer-to-
Peer Print (NetBIOS) Troubleshooting
If you are having trouble printing on a Windows
®
95/98/Me, Windows
NT
®
4.0 or later Peer-to-Peer network (NetBIOS), check the
following:
1
Make sure that the Brother NetBIOS Port driver is securely
installed and configured according to the Windows
®
95/98/Me or
Windows NT
®
4.0 Peer-to-Peer (NetBIOS) chapters. You may
find that during the installation of the port driver, the screen that
prompts you for a Port name is not displayed. This happens on
some Windows
®
95/98/Me and Windows NT
®
4.0 computers.
Press the ALT and TAB keys to make it appear.
2
Make sure that the print server is configured to be in the same
workgroup or domain as the rest of your computers. It may take
several minutes for the print server to appear in the network
neighborhood.
Brother Internet Print (TCP/IP) Troubleshooting
1
The first step in troubleshooting is to make sure that you have a
valid E-mail connection on both the sending PC and the
receiving print server. Try sending an E-mail message from the
PC to a user at the remote site who can receive mail via the
POP3 server. If this does not work, there may be an E-mail
configuration problem on the PC, on the local E-mail server, or
on the remote POP3 server. Double check to make sure that the
E-mail parameters that you configured on the PC and on the
remote print server match those that are configured on the
E-mail servers.
2
If you can print small files OK but are having problems printing
large files, the problem may be in the e-mail system! Some E-
mail systems have difficulties printing large files. If the file does
not reach its destination intact, then the problem is with the E-
mail system.
3
You can also enable the partial e-mail print facility on your client
PC, this will split the e-mail up into fragments which should then
not overwhelm your e-mail server. To do this, select the property
dialog of the Brother Internet Print Port.