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TROUBLESHOOTING 10 - 17
6
If you are using DOS CAPTURE statement and losing portions
of your print job, try setting the TIMEOUT parameter in your
CAPTURE statement to a higher value (at least 50 seconds for
Windows
®
).
AppleTalk
®
Troubleshooting
If you cannot print from an AppleTalk
®
for Macintosh
®
computer and
you have checked the hardware and network as described in the
previous steps, then check the following:
1
Make sure that the AppleTalk
®
protocol of your Macintosh
®
is
enabled and you have selected the correct network interface
from the AppleTalk
®
.
2
Make sure that the AppleTalk
®
protocol of the print server is
enabled.
3
Make sure that you can see the print server name in the Printer
List when you select AppleTalk in Print Center.
Web Browser Troubleshooting (TCP/IP)
1
If you can not connect to the print server using your web browser
it may be worth checking the Proxy Settings of your browser.
Look in the Exceptions setting and if necessary, type in the IP
address of the print server. This will stop your PC from trying to
connect to your ISP or proxy server every time you wish to look
at the printer server.
2
Make sure that you are using the proper Web Browser, we
recommend Netscape Navigator version 4.0 or later/ Microsoft
Internet Explorer version 4.0 or later.