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Maintenance and
Troubleshooting
STEP
1
Introduction
STEP
2
STEP
3
Before using the printer
Using only this printer (No PC)
• The label gets
jammed
around the
cutter unit
• The label is
not ejected
properly after
printing
• Is the cutter blade getting dull (blunt)?
Does the cutter error occur frequently?
Replace the cutter unit. For details, see "Replacing the cutter unit"
on page 38.
• Have foreign objects or dust got onto the roller?
Clean the roller using the cleaning sheet. For details, see "Roller
maintenance" on page 36.
• Is the label outlet stained?
Remove stains from the label outlet. For details, see "Label outlet
maintenance" on page 37.
•
The icon of
P-touch Add-In
is not
displayed on
Microsoft
®
Word
• Is Microsoft
®
Outlook
®
running?
Have you selected Microsoft
®
Word as your email editor?
Due to limitations of the program, the Add-In of Microsoft
®
Word
®
is
unable to be used with above settings. Quit Microsoft
®
Outlook
®
,
and restart Microsoft
®
Word.
Error message
Cause Solution
System Error
No.*!
A system error has occurred.
Contact your service representative.
Please Close
Cover!
The DK Roll cover is open. Close the DK Roll cover and
repeat the operation.
Cutter Error!
The cutter is not located at the
home position.
Turn off the printer, wait 30
seconds and then turn the printer
on again.
If the problem cannot be
corrected, contact your service
representative.
Paper Cannot
be Fed!
The DK Roll is misfeeding or has
run out.
Set the DK Roll properly again. If
the DK Tape has run out, fit a
new roll.
Roll End!
The DK roll has run out. Set a new DK Label Roll.
Please Insert
Label Roll!
Printing or cutting is operated
without setting DK Roll.
Set the DK Roll.
Please Insert
*****!
The printing is being operated
without setting DK Roll or without
setting the DK Roll of the correct
size.
Make sure you have set the
correct size DK Roll for the
template or label layout you are
trying to print.
Please Insert
62mm!
List Print is applicable for 62 mm
continuous length roll.
Set 62 mm DK Tape.
Problem Solution
Error messages (what they mean)