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Error Codes
Troubleshooting
Error Code Description Action
#0801
A timeout error occurred while the machine
was communicating with the SMTP server to
send an e-mail message.
– Check that the SMTP server is functioning
normally, or check the network status.
–
The SMTP server returned an error while trying
to connect. The destination is not correct.
– Check the destination setting.–
An error occurred on the server side during
transmission to a file server.
– Check that the file server is operating properly.–
The e-mail address is incorrect.– Start the Remote UI and make sure that the
E-mail Address in E-mail/I-Fax Settings under
Network Settings is set correctly.
–
#0802
The name of the SMTP server is incorrect.– Start the Remote UI and make sure that SMTP
Server in E-mail/I-Fax Settings under Network
Settings matches the SMTP server address you
checked in “Network Settings,” in the e-Manual.
–
The domain name of the DNS server is
incorrect.
– Start the Remote UI and make sure that
Domain Name in TCP/IP Settings under
Network Settings is set correctly.
–
The name of the DNS server is incorrect.– Start the Remote UI and make sure that Primary
DNS Server Address and Secondary DNS Server
Address in TCP/IP Settings under Network
Settings are set correctly.
–
Connection to the DNS server failed.– Ask the network administrator to check that
the DNS server is operating properly.
–
#0804
You have no permission to access the folder. Check that the user name and password you
specified match the user accounts (user name
and password) registered to the computer (file
server).
#0806
An incorrect user name or password was
specified for the sending of a file to a file server.
– Check that the user name and password you
specified match the user accounts (user name
and password) registered to the computer (file
server).
–
An incorrect destination was specified for the
sending of an e-mail message or I-fax.
– Check the e-mail or I-fax address.–
#0808
A timeout error occurred while the machine
was communicating with the FTP server.
– Check that the FTP server is functioning
normally.
Check the network status.
–
–
The FTP server returned an error while trying
to connect. The destination is not correct.
An error occurred on the server side during
transmission.
– Check that the FTP server is functioning
normally.
Check the network status.
Check the destination setting.
Check the status and setting of the file server.
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