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Printing Problems and Remedies
7-4
7
Troubleshooting
Printing Problems and Remedies
This section describes how to resolve basic printing problems.
Unable to Install a Driver (TCP/IP Network)
Cause The IP address of the computer in which a driver is to be installed is not
permitted by the settings for <RX/Print Range> in [IP Address Range Settings]
on the IPv4 or IPv6 Settings screen.
Remedy If you want to use TCP/IP for printing and the IP address of the computer in
which a driver is to be installed is not permitted by the settings for <RX/Print
Range> in [IP Address Range Settings] on the IPv4 or IPv6 Settings screen, the
driver cannot be installed successfully. Check the settings for <RX/Print Range>
in [IP Address Range Settings] on the IPv4 or IPv6 Settings screen. (See step
17 in "TCP/IP Settings (IPv4)," on p. 3-3 or step 6 in "TCP/IP Settings (IPv6),"
on p. 3-18.)
Unable to Install a Driver (NetBIOS Network)
Cause The IPv4 address of the computer in which a driver is to be installed is not
permitted by the settings for both <RX/Print Range> and <Setting/Browsing
Range> in [IP Address Range Settings] on the IPv4 Settings screen.
Remedy If you are using a NetBIOS network and the IPv4 address of the computer in
which a driver is to be installed is not permitted by the settings for both <RX/
Print Range> and <Setting/Browsing Range> in [IP Address Range Settings] on
the IPv4 Settings screen, the driver cannot be installed successfully. Check the
settings for both <RX/Print Range> and <Setting/Browsing Range> in [IP
Address Range Settings] on the IPv4 Settings screen. (See step 17 in "TCP/IP
Settings (IPv4)," on p. 3-3.)
Unable to Print from a TCP/IP Network
Cause 1 The machine and cable are not properly connected.
Remedy Turn OFF the machine's power switches, check that the machine is connected
to the network using the proper cable, and then turn them ON. (See
"Connecting the Machine to a Computer or Network," on p. 2-3.)
Cause 2 TCP/IP network is not properly set up.