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Data Sending/File Sharing Problems and Remedies
7-13
7
Troubleshooting
<Check the server.> is displayed when you try to use a WebDAV server.
Cause The WebDAV server is unavailable.
Remedy Confirm the status of the WebDAV server.
<TCP/IP error> is displayed when you try to send to a WebDAV server.
Cause 1 The IPv4 address is set to '0.0.0.0', because it cannot be obtained automatically
via DHCP, RARP, or BOOTP when the IPv4 address setting in SRAM is set to
'0.0.0.0'.
Remedy See "TCP/IP Settings (IPv4)," on p. 3-3 to specify the correct IPv4 address.
Cause 2 The static IPv4 address is set to '0.0.0.0' when the IPv4 address setting in
SRAM is set to '0.0.0.0'.
Remedy See "TCP/IP Settings (IPv4)," on p. 3-3 to specify the correct IPv4 address.
Cause 3 The IPv6 addresses are not properly set up.
Remedy Check the following:
• Confirm that the settings for the addresses (<Use Stateless Address>, <Use
Manual Address>, or <Use DHCPv6>) are set to 'On'.
• If you are using a stateless address or DHCPv6, confirm that addresses can
be obtained.
• If addresses cannot be obtained, check the settings of the router or DHCPv6
server.
NOTE
It may take several minutes for a stateless address to be determined.
Cause 4 The IP address of the DNS server is not correct.
Remedy See "TCP/IP Settings (IPv4)," on p. 3-3 or "TCP/IP Settings (IPv6)," on p. 3-18
to check the IP address of the DNS server.
Cause 5 Sending could not be performed due to a lack of resources in the TCP/IP
protocol stack.
Remedy Free up sufficient disk space on the WebDAV server.
<SSL Error> is displayed, and transmission fails when you try to send to a destination using
SSL encrypted communication via a WebDAV server.
Cause 1 The WebDAV server does not support SSL encrypted communication.
Remedy Specify the SSL settings required for your environment on the WebDAV server.