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Data Sending/File Sharing Problems and Remedies
7-14
7
Troubleshooting
Cause 2 The proxy server does not support SSL encrypted communication.
Remedy If the WebDAV client is connected to the Internet via a proxy server, set the
proxy server to use SSL.
<Could not be sent.> is displayed when you try to send via a WebDAV server.
Cause 1 An error occurred in the WebDAV server or proxy server.
Remedy Check the following:
• Check the settings of the WebDAV server.
• Check the settings of the proxy server.
Cause 2 External access to the target files or directories was denied.
Remedy Check the following:
• Check the settings of the WebDAV server.
• See the Sending and Facsimile Guide to confirm the settings for a recipient
address.
Cause 3 The WebDAV server is busy because of heavy access.
Remedy Try sending again later.
Cause 4 Sending files in chunks is not allowed.
Remedy Press [Off] for <Use Chunked Encoding with WebDAV Sending>. (See the
Sending and Facsimile Guide.)
Cause 5 The size of the sent data is too large.
Remedy Confirm the size of the sent data.
Cause 6 The specified URI (host name and folder path specified as the recipient
address) is too long.
Remedy See the Sending and Facsimile Guide to confirm the full path for the HTTP
server entered in [Host Name] and the WebDAV folder path entered in [Folder
Path] as the recipient address.
<Check the server.> is displayed when you try to send via a WebDAV server.
Cause 1 The machine tried to access the destination without using a proxy server, but it
was necessary to access via a proxy server.
Remedy Check the following:
• Check the settings of the WebDAV server.