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Printing Problems and Remedies
7-5
7
Troubleshooting
Remedy Check the following:
• Confirm that the IPv4 addresses are properly set up. If the IPv4 addresses
were set using DHCP, BOOTP, or RARP, confirm that they are operating.
• Confirm that the IPv6 addresses are properly set up. After checking the
settings of the router, set <Use Stateless Address> to 'On' to confirm whether
you can obtain an address. If the IPv6 addresses were set using DHCPv6,
confirm that DHCPv6 is operating.
NOTE
Your computer may not be able to recognize the machine even though the IP address
settings are appropriate. This problem may be resolved by delaying the startup of
network communications for the machine. (See "Startup Time Settings," on p. 3-42.)
Cause 3 The computer that is printing is not properly set up. (Windows)
Remedy Check the following:
• Confirm that the proper printer driver is installed. If you are printing from
Windows, each computer must have a printer driver installed. For instructions
on how to install printer drivers, see the Driver Guide.
• Confirm that the correct printer is set as the output destination for the
computer that is printing. Check the output destination in [Printer] in [Control
Panel].
• If you are using LPD with Windows 98/Me, follow the procedures below to
confirm the spool settings: On the [Start] menu, point to [Settings] ➞ click
[Printers]. Right-click the printer icon you are using ➞ on the pop-up menu,
click [Properties]. Click the [Details] tab to display the [Details] sheet. Click
[Spool Settings] to open the [Spool Settings] dialog box. Confirm that [Spool
print jobs so program finishes printing faster] is selected. If it is not selected,
select it ➞ click [OK].
Cause 4 The computer that is printing is not properly set up. (Macintosh)
Remedy Check the following Macintosh settings:
• Confirm that the proper printer driver is installed.
• Confirm that the proper printer has been selected as the destination.
• Confirm that [AppleTalk] is active.
• Confirm that the AppleTalk connection method is EtherTalk or Ethernet.
Cause 5 The name of the file being printed is too long.
Remedy Normally LPR sends jobs either under the name of the application software
used for printing or under the file name. However, a job name longer than 255
characters cannot be sent to the printer. To correct this problem, rename the file
with a shorter name.