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List of Error Messages
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Troubleshooting
List of Error Messages
This section explains the various messages that appear on the touch panel display, along with possible causes and remedies.
For explanations of messages that are not listed here, see e-Manual > Using the Machine to Send/Receive a Fax, Scan and Send,
Quick Menu, Network, MEAP, Security, and Optional Products/Software.
Self-Diagnostic Display
If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display.
Self-diagnostic error messages appear on the touch panel display at the following times:
When scanning or printing cannot be performed because of an operational error.
When you need to make a decision or take some action during scanning, copying, or printing.
When you need to make a decision or take some action while browsing the network.
The following is a list of self-diagnostic error messages, along with their possible causes and remedies.
Load paper.
Cause 1 The machine has run out of paper. No more prints can be made.
Remedy Load paper.
(See “Loading Paper,” on p. 1-3.)
Cause 2 The paper drawer is not correctly inserted.
Remedy Insert the paper drawer as far as it will go.
(See “Loading Paper,” on p. 1-3.)
Load LTR size paper.
Cause The optimum paper size selected by the Automatic Paper Selection mode is not available in the machine.
Remedy 1 Load the indicated paper size into the machine. If you press
(Start) while this message is displayed, prints are made with the
currently selected paper size.
Remedy 2 If the message continues to be displayed even if the indicated paper size is loaded, set Paper Drawer Auto Selection On/Off in
Function Settings (from the Settings/Registration screen) for that paper drawer to ‘On’. (See e-Manual > Settings/Registration.)
Return page 1 to the top, and then press the [Start] key.
Cause Scanning was stopped due to a problem with the feeder.
Remedy Arrange the originals in page order with the first page on top. Place the originals back into the feeder’s original supply tray, and
press (Start).
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