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List of Error Messages
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Troubleshooting
List of Error Codes without Messages
If a job or operation does not complete successfully, check the error code, and perform the necessary operations according to
the error code displayed. You can check the error code on the Details screen when you press [Log] on the Status Monitor/Cancel
screen. (See e-Manual > Status Monitor/Cancel.)
If a send, receive, or fax job does not complete successfully, the error code is printed in the Results column on the Activity Report
and Send Report. However, if a send job is canceled, “STOP” is printed in the Results column on the Send Report. (See Getting
Started.)
Perform the necessary procedures according to the error code.
# 001
Cause 1 Different sized originals were scanned without setting the Different Size Originals mode.
Remedy Set the Different Size Originals mode, and then try scanning again.
Cause 2 Different sized originals were scanned in the 2-Sided Original without setting the Different Size Originals mode.
Remedy Set the Different Size Originals mode, and then try scanning again.
# 009
Cause 1 There is no paper.
Remedy Load paper.
(See “Loading Paper,” on p. 1-3.)
Cause 2 The paper drawer is not inserted correctly into the machine.
Remedy Insert the paper drawer properly.
(See “Loading Paper,” on p. 1-3.)
# 037
Cause 1 Documents could not be received because there was insufficient memory available.
Remedy Erase unnecessary documents and documents with errors from memory to increase the amount of available memory. (See e-
Manual > Fax/I-Fax Inbox and Access Stored Files.)
# 099
Cause1 The current job was interrupted.
Remedy Try processing the job again.
Cause2 An error occurred because the main power switch was turned OFF while a job was being processed.
Remedy Check to see if the main power switch is turned ON. Try processing the job again, if necessary. (See e-Manulal > Before You Start
Using This Machine.)
# 401
Cause The memory media, server, or Advanced Box became full, or the maximum number of files that can be saved in the root directory
(the top folder inside the memory media) was reached.
Remedy Delete unnecessary files in the memory media, server, or Advanced Box, or create a new folder and move existing files to that
folder to organize the files in the root directory.