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Troubleshooting
9
SOLUTIONS TO COMMON PROBLEMS
❏ Cannot send using Error Correction Mode (ECM).
The receiving party’s fax machine may not support ECM.
• If the receiving party’s fax machine does not support ECM, then the document is sent in normal mode
without error checking.
ECM may be disabled.
• Make sure ECM is on. (see ECM TX, p. 8-4)
❏ Errors occur frequently while sending.
The telephone lines may be in poor condition, or you may have a bad connection.
• Lower the transmission speed. (see TX START SPEED, p. 8-6)
Receiving problems
❏ Cannot receive a document automatically.
The fax may not be set to receive automatically.
• For the fax to receive faxes automatically, the receive mode must be set to FAX ONLY MODE, FAX/
TEL AUTO SW (Fax/Tel mode), or ANS.MACHINE MODE (see Chapter 7). If you have set
ANS.MACHINE MODE, check that an answering machine is connected to the fax and that it is turned
on with an outgoing message properly recorded. (see p. 7-9)
The fax may have a document stored in memory.
• Print or delete any documents stored in memory. (see pp. 6-13, 6-14)
An error may have occurred during reception.
• Check the LCD for an error message. (see p. 9-18)
• Print an activity report and check for an error. (see pp. 8-7, 8-8)
The multi-purpose tray may be empty.
• Make sure paper is loaded in the multi-purpose tray. (see p. 1-11)
The telephone line may not be connected properly.
• Make sure all line connections are secure. (see pp. 1-5, 1-6)