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Compaq Deskpro 1000 Series of Personal Computers 2-9
2.3.5 Printer Problems
This section identifies some quick checks for printer-related problems.
Table 2-5
Solutions for Printer Problems
Problem Possible Solution
Printer will not print. 1. Printer is not turned on and online. Turn the printer on and make
sure it is online.
2. The correct printer drivers for the application are not installed.
Install the correct printer drivers for the application.
3. If the computer is on a network, you may not have made the
connection to the printer. Make the proper network connections to
the printer.
Printer will not turn on. The cables may not be connected properly. Reconnect all cables and
check the power cord and electrical outlet.
Prints garbled information. 1. The correct printer drivers for the application are not installed.
Install the correct printer drivers for the application.
2. The cables may not be connected properly. Reconnect all cables.
Printer is offline. The printer may be out of paper. Check the paper tray and refill it if it
is empty. Select online.