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Troubleshooting and Maintenance
Reinstalling and Updating Software
Reinstalling and Updating Software
You can use the QuickRestore System Recovery CD to recover the original software build
for your computer.
The QuickRestore System Recovery CD also provides Windows drivers specific to your
computer to configure a custom system. You can find drivers in these locations:
• On your computer’s hard drive under C:\hp\Drivers.
• On the QuickRestore System Recovery CD under \hp\Drivers.
• On the Compaq Consumer Support Web site (www.compaq.com/consumersupport).
This Web site contains the latest updates of software drivers for different operating
systems.
To recover the factory installation of your hard disk
You can use the QuickRestore System Recovery CD to reinstall the original factory
software on your computer’s hard disk. You can also use the same process to create a
Utility partition on a new hard disk. The hidden Utility partition contains the e-Diagtools
diagnostic tests.
CAUTION
This procedure formats the computer’s hard disk drive and erases all data on the
disk. After the hard disk is formatted, you’ll need to reinstall your applications.
Do not interrupt the following process or unplug the AC adapter until the process
is complete.
1. Important. Back up all data from your hard disk. The following steps delete all data
from the disk.
2. Plug in the AC adapter.
3. Insert the QuickRestore System Recovery CD in the CD-ROM or DVD drive. To open
the drive when the computer is turned off, insert a straightened paper clip into the
hole on the front of the drive.
4. Turn on or restart the computer. If the computer is running, click Start, Turn Off
Computer, Restart.
5. When you see the logo screen, press ESC.
122 Reference Guide