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Dane-Elec. All rights reserved 2010
my-Ditto User Manual
13 Troubleshooting
Below you will find a troubleshooting guide with potential issues and solutions. Please
check this guide first if you are confronted with an issue that you are unfamiliar with.
13.1 General
Case:
I cannot locate my-Ditto in my local area network.
Note: your computer must be connected to the same network as my-Ditto.
Solution:
1. Verify that the LED’s on the front of my-Ditto are lit. Check to make sure that the
Power, LAN and HDD light(s) are on. If the units lights are not on, verify that the
Power and LAN connectors are inserted properly and that the Power Plug is
properly connected to the wall socket. If a loose or disconnected cable is found,
please plug them in to the proper port and try to locate your my-Ditto on the
network.
2. If all lights are on and you still cannot locate my-Ditto unit on your network you may
need to reboot the unit. Press and hold the RELEASE button until a single beep is
heard. All LED indicators will turn off with the exception of the LAN LED. Wait an
additional 10 seconds and then toggle the power switch on the back of my-Ditto to
the OFF position. Wait another 5-10 seconds and then toggle the power switch to
the ON position. Once my-Ditto has fully booted up, verify if your my-Ditto device is
accessible over the network.
3. Verify your PC’s connection to the network. Verify your network connection icon or
access to your router/gateway is available. If you are unable to access the network
through your PC, you may need to reboot or verify your PC’s cable is properly
connected or that you are connected to the correct wireless network.
4. If you were previously configuring my-Ditto’s IP Address through the Web Interface
and has lost connection after saving the settings then there may have been a mistake
in the configuration used. To reset my-Ditto’s configuration you may need to restore
my-Ditto to defaults. To restore your units to defaults, please see 13.6 Restore to
factory settings page99.