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my-Ditto User Manual
Case:
I am unable to access private folders using proper credentials (but able to access my-Ditto
public folder).
Solution:
On Windows XP, go to: Tools Disconnect Network Drive select \\myDitto… and click
ok. Now attempt to connect to the Private folders and Windows should accept a new
password.
On Mac, go to: Connect as enter your username and password and click Connect.
On Windows 7: restart the PC, then access the desired folder.
13.2 Client message – on PCs
Case:
The following message appears-"Access to my-Ditto not authorized! Please authenticate my-
Ditto key and try again".
Solution:
Authenticate the USB key (refer to 7.2.1 on page 62).
Case:
The following message appears- “6 clients are currently using my-Ditto simultaneously -
user quota is full, please try again later."
Solution:
my-Ditto is being accessed by the maximum number of users. Ask one of the other my-Ditto
users to disconnect, or try to connect at a later time.
Case:
The following message appears-"Error 301: Cannot establish connection with my-Ditto.
Please make sure my-Ditto is turned on."
Solution:
In the case that my-Ditto was performing upgrades, this message will appear until the
update is fully completed. The client should connect normally after about 15 minutes
If the“Format,”“Check and Fix” or, “Changing RAID Mode Process” have been performed on
my-Ditto's hard drive disks, wait until the process ends.
(You can see the process on the advanced settings page under the Tools tab)
How do I get to my-Ditto advanced settings? (Only available on your local network)