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Dane-Elec. All rights reserved 2010
my-Ditto User Manual
13.3 Client message – on mobile devices
Case:
The following message appears- "Upgrade Available - Client & Server revisions are
incompatible! Application will terminate."
Solution:
The problem is that my-Ditto version and my-Ditto mobile application version are
incompatible.
This can happen for two reasons – my-Ditto version is older than the application version or
vice versa.
If a new application has been downloaded to the device, but no update has been loaded on
my-Ditto, do the following:
1. Plug your master USB key (gray) into the computer.
2. Run my-Ditto application.
3. My-Ditto update message will appear.
4. Choose the "upgrade now" option.
5. Wait about 15 min until the end of the update.
6. When the HDD LED’s turn on and my-Ditto desktop application reconnects, you
can start using my-Ditto application on your mobile device.
If an update been performed on my-Ditto but the new application has not been downloaded
from the app store, do the following:
1. Go to the app store on your iPhone/iPad or to the market (android).
2. Update myDitto application (if available)
Case:
The following message appears-"Unrecognized email address - Please verify that your email
address was registered using a desktop client and approved by clicking the link from the
email message received."
Solution:
1. Verify the email address (refer to section 4.4.2).
2. If no message been reached the email address, Edit the email (refer to 4.4.2).