Filter
Top Products
Printer error recovery
58 RP90 Plus E and RL90 User Guide
Printer LCD messages
LCD Message Possible Cause Solution
Please, Power Off The power must be turned
off to initialize the printer.
Turn the power switch off and then on again.
Please Remove Media
Cassette
Cleaning cannot start
when the retransfer film
cartridge is in the printer.
1 Remove the retransfer film cartridge.
2 Press RESET and then ENTER to initialize the
printer.
3 Start the cleaning cycle again.
HR is too hot Cleaning cannot start
because the temperature
of the heat roller is too
high.
1 Power off the printer and allow the heat roller to
cool for about 20 minutes.
2 Power on the printer and start cleaning again.
Make sure that the retransfer film cartridge has
been removed.
3 See
“Cleaning the card feed rollers and heat
roller” on page 45
for instructions on how to clean
the card feed and heat rollers.
4 Contact your service provider if “HR is too hot”
appears on the LCD panel and you are not cleaning
the printer.
Jam (Hopper) There is a card jam in the
hopper section.
1 Remove jammed card from the card hopper.
2 Press RESET, and then ENTER to initialize the
printer.
3 See
“Hopper jam” on page 52.
Jam (Turnover) There is a card jam in the
turnover section.
1 Remove jammed card from the turnover section.
2 Press RESET, and then ENTER to initialize the
printer.
3 See
“Turnover jam” on page 53.
Jam (MG) There is a card jam in the
magnetic stripe encode
section.
1 Press RESET, and then ENTER to initialize the
printer. If no card is discharged, remove the card
from the encode section.
2 Press RESET, and then ENTER to initialize the
printer.
Jam (Transfer) There is a card jam in the
retransfer section.
1 Remove the jammed card from the retransfer
section.
2 Press RESET, and then ENTER to initialize the
printer.
3 See
“Retransfer section jam” on page 54.
Jam (Discharge) There is a card jam in the
card discharge section.
1 Press RESET, and then ENTER to initialize the
printer.
2 Remove the jammed card from the retransfer
section.
3 Check that the card stacker is securely attached to
the stacker receptacle. An incorrectly mounted card
stacker can cause discharge jams.