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Printer error recovery
60 RP90 Plus E and RL90 User Guide
No Cleaning Ro. The cleaning rollers are
missing.
1 Reinstall the cleaning rollers.
2 Press RESET, and then ENTER to initialize the
printer.
3 See
“Cleaning the card cleaning rollers” on
page 44
for more information.
No Cassette The ink ribbon or retransfer
film cartridge is not
installed.
1 Install the cartridge(s) in printer.
2 Initialize the ink ribbon as described in
“Initialize
the ink ribbon” on page 16
.
3 Initialize the retransfer film as described in
“Initialize the retransfer film” on page 17.
Hardware There is a hardware error. Turn the power switch off and then on again. Call for
service if the problem persists.
TR Overheat The retransfer roller is too
hot.
Turn the power switch off and then on again. Call for
service if the problem persists.
TR Broken The retransfer roller is not
working.
Turn the power switch off and then on again. Call for
service if the problem persists.
TR Sensor Broken The retransfer roller
thermistor is not working.
Turn the power switch off and then on again. Call for
service if the problem persists.
RR Overheat The bend remedy roller is
too hot.
Turn the power switch off and then on again. Call for
service if the problem persists.
RR Broken The bend remedy roller is
not working.
Turn the power switch off and then on again. Call for
service if the problem persists.
RR Sensor Broken The bend remedy roller
thermistor is not working.
Turn the power switch off and then on again. Call for
service if the problem persists.
Overcool It is too cold for the printer
to operate.
The temperature in the printer area is too low. Use at
the recommended operating environment temperature
as described in
“Operating environment” on
page 72
.
Head Overheat The thermal head is
overheated.
Turn the power switch off and allow the printer to cool
for approximately 10 minutes before turning power
back on.
EEProm Broken EEPROM malfunction Turn the power switch off and then on again. Call for
service if the problem persists.
MG Unconnected Magnetic stripe module
connection error
Turn the power switch off and then on again. Call for
service if the problem persists.
MG Mechanical Magnetic stripe
mechanical error
Turn the power switch off and then on again. Call for
service if the problem persists.
MG Hardware Magnetic stripe hardware
error
Turn the power switch off and then on again. Call for
service if the problem persists.
LCD Message Possible Cause Solution