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38 Solving Problems
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DVD drive problems
HINT: Because of
different regions
worldwide and different
disc formats, not all DVD
titles work in all DVD
drives.
Hard drive problems
TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to
eliminate the possibility that the original DVD is defective.
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — Double-click My
Computer on the desktop. If the DVD drive is not listed, perform a full scan with
your antivirus software to check for and remove viruses. Viruses can sometimes
prevent Windows from recognizing the drive.
CLEAN THE DISC — See the Tell Me How help file for instructions on
cleaning your DVDs. To access help files, see page 36.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 64.
RUN CHECK DISK
1 Double-click My Computer on the desktop.
2 Right-click the drive letter (local disk) that you want to scan for errors, and
then click Properties.
3 Click the Tools tab.
4 Under Error-checking, click Check Now.
5 Click Start.
CHECK FOR INTERRUPT REQUEST CONFLICTS — See page 64.