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44 Solving Problems
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Other technical problems
General hardware problems
If your computer exhibits one or more of the following symptoms, a device
conflict may exist:
• Your computer locks up, particularly while using a specific device.
• A recently added device does not work.
• A sound card emits noise or demonstrates other problems.
• Unintelligible characters print from the printer.
• The mouse pointer does not move or "stutters" when it moves.
• Messages appear stating that the computer is not operating at
maximum performance.
• Errors occur and programs crash for no apparent reason.
• Nothing displays on the monitor.
GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions.The support
website offers several different tools to help you, such as Dell Forum—a chat
room where you can communicate with other Dell customers about their
computers and gain access to technical support through e-mail. See "Dell
Support website" on page 14 for more information about the website. See the
Service and Support Guide that came with your computer for a description of the
hardware and software support provided by Dell.
CALL DELL — If you cannot solve your problem using the Dell Support
website or e-mail service, call Dell for technical assistance (see psge 93). See the
Service and Support Guide that came with your computer for a description of the
hardware and software support provided by Dell.
REMOVE ANY RECENTLY ADDED HARDWARE TO SEE IF IT RESOLVES
THE CONFLICT — If removing the hardware resolves the conflict, see the
hardware documentation for configuration and troubleshooting instructions. If
the problem persists, contact the hardware manufacturer for technical assistance.