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242 Troubleshooting: Your Storage Array Software
NOTE: Enable only one collect support bundle data to a single client system.
Setting multiple systems to collect data may potentially affect the storage array
performance.
To automatically collect the support bundle data:
1
In the AMW, select
Advanced
Troubleshooting
Support Data
Automatic Settings
.
2
Select
Automatically collect support data for critical events
.
3
To change the location of the saved support bundle, click
Change
.
The
Change Folder Location
window is displayed, navigate to the relevant
folder and click
OK
.
4
To reset the default location, click
Reset
.
5
Click
OK
.
Retrieving Trace Buffers
Trace information can be saved to a compressed file. The firmware uses the
trace buffers to record processing activity, including exception conditions,
that might be useful for debugging. Trace information is stored in the current
buffer and can be moved to the flushed buffer after being retrieved. Because
each RAID controller module has its own buffer; there might be more than
one flushed buffer. The trace buffers can be retrieved without interrupting
the operation of the storage array and with minimal effect on performance.
NOTE: Use this option only under the guidance of a Technical Support
representative.
A zip-compressed archive file is stored at the location you specify on the host.
The archive contains trace files from one or both of the RAID controller
modules in the storage array along with a descriptor file named
trace_description.xml. Each trace file includes a header that identifies the
file format to the analysis software used by the Technical Support
representative. The descriptor file contains:
• The WWN for the storage array.
• The serial number of each RAID controller module.
• A time stamp.
• The version number for the RAID controller module firmware.
book.book Page 242 Thursday, December 9, 2010 3:20 PM