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Troubleshooting: Your Array 267
wait for up to 5 minutes to check if the LED has turned blue. See
"Recovery Guru" on page 246.
b
If following the recovery guru procedures does not solve the problem,
complete the following procedure to further troubleshoot the array.
c
Turn off the host server as appropriate.
d
Remove the RAID controller module and verify that the pins on the
backplane and the RAID controller module are not bent. See
"Removing a RAID Controller Module Blank" on page 217.
e
Reinstall the RAID controller module and wait for 30 seconds. See
"Installing a RAID Controller Module" on page 220.
f
Check the RAID controller module status LED.
g
Replace the RAID controller module.
h
Turn on the host server.
If the problem is not resolved, see "Getting Help" on page 273.
• If the link status LEDs are not green, see "Troubleshooting Array and
Expansion Enclosure Connections" on page 269.
a
Turn off the server, storage array, and expansion enclosures.
b
Reseat the RAID controller module and reconnect the cables on the
storage array and the server.
c
Restart the storage array and wait until the array is fully booted.
d
Turn on the server.
e
Check the link status LED. If the link status LED is not green, replace
the cables.
If the problem is not resolved, see "Getting Help" on page 273.
book.book Page 267 Thursday, December 9, 2010 3:20 PM