Filter
Top Products
102 Appendix
www.dell.com | support.dell.com
Returning Items for Warranty Repair
or Credit
Prepare all items being returned, whether for repair or credit, as follows:
1 Call Dell to obtain an authorization number, and write it clearly and
prominently on the outside of the box.
For the telephone number to call, see the contact numbers for your
region.
2 Include a copy of the invoice and a letter describing the reason for the
return.
3 Include any accessories that belong with the item(s) being returned
(power cables, software diskettes, guides, and so on) if the return is for
credit.
4 Pack the equipment to be returned in the original (or equivalent)
packing materials.
You are responsible for paying shipping expenses. You are also responsible
for insuring any product returned, and you assume the risk of loss during
shipment to Dell. Collect On Delivery (C.O.D.) packages are not accepted.
Returns that are missing any of the preceding requirements will be refused
at our receiving dock and returned to you.
Dell Technical Support Policy (U.S.
Only)
Technician-assisted technical support requires the cooperation and
participation of the customer in the troubleshooting process and provides
for restoration of the operating system, application software, and hardware
drivers to the original default configuration as shipped from Dell, as well as
the verification of appropriate functionality of the computer and all Dell-
installed hardware. In addition to this technician-assisted technical support,
online technical support is available at support.dell.com. Additional
technical support options may be available for purchase.
2H767bk0.book Page 102 Friday, September 28, 2001 1:37 PM