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Solving Problems 55
A solid blue screen appears
A program is designed for an earlier version of the Windows
operating systems
Error messages appear
TUR N THE COMPUTER OFF — If the computer does not respond to a
keystroke or a proper shutdown (see page 24), press the power button until the
computer turns off. Press the power button again to restart the computer. The
solid blue screen appears because you were not able to perform a proper Windows
shutdown. ScanDisk automatically runs during the start-up process. Follow the
instructions on the screen.
RUN THE PROGRAM COMPATIBILITY WIZARD — Windows XP provides a
Program Compatibility Wizard that configures a program to run in an
environment more similar to that of earlier Windows operating systems.
1 Click the Start button, point to All Programs —> Accessories, and then click
Program Compatibility Wizard.
2 On the welcome screen, click Next.
Follow the instructions on the screen.
REVIEW "ERROR MESSAGES" — Look up the message and take the
appropriate action. See the software documentation.
2H767bk0.book Page 55 Friday, September 28, 2001 1:37 PM