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Contents 5
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
If you cannot save a file to a floppy disk
. . . . . . . . . . . . . 49
If you cannot play a CD, CD-RW, or DVD
. . . . . . . . . . . . 51
If you cannot play a DVD movie
. . . . . . . . . . . . . . . . . 52
If you cannot eject the CD, CD-RW, or DVD drive tray
. . . . . 52
If you hear an unfamiliar scraping or grinding sound
. . . . . . 52
If the CD-RW drive stops writing
. . . . . . . . . . . . . . . . 52
If you have problems with a hard drive
. . . . . . . . . . . . . 53
Network Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 53
General Program Problems
. . . . . . . . . . . . . . . . . . . . . 54
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 54
A program stops responding
. . . . . . . . . . . . . . . . . . . 54
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . 55
A program is designed for an earlier version of the
Windows operating systems
. . . . . . . . . . . . . . . . . . . 55
Error messages appear
. . . . . . . . . . . . . . . . . . . . . 55
E-Mail Problems
. . . . . . . . . . . . . . . . . . . . . . . . . . 56
If Your Computer Gets Wet
. . . . . . . . . . . . . . . . . . . . . 56
If You Drop or Damage Your Computer
. . . . . . . . . . . . . . 57
Resolving Other Technical Problems
. . . . . . . . . . . . . . . . 58
Reinstalling Drivers and Utilities
. . . . . . . . . . . . . . . . . . 58
Reinstalling the Modem or Network Adapter Driver
. . . . . . . 59
Using the Windows XP Device Driver Rollback
. . . . . . . . . 61
Resolving Software and Hardware Incompatibilities
. . . . . . . 62
Windows XP
. . . . . . . . . . . . . . . . . . . . . . . . . . 62
Windows Me
. . . . . . . . . . . . . . . . . . . . . . . . . . 63
Windows 2000
. . . . . . . . . . . . . . . . . . . . . . . . . 64
Using System Restore
. . . . . . . . . . . . . . . . . . . . . . . 65
Windows XP
. . . . . . . . . . . . . . . . . . . . . . . . . . 65
Windows Me
. . . . . . . . . . . . . . . . . . . . . . . . . . 66
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . . 66
2H767bk0.book Page 5 Friday, September 28, 2001 1:37 PM