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52 Solving Problems
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If you cannot play a DVD movie
HINT: Because of
different worldwide file
types, not all DVD titles
work in all DVD drives.
If you cannot eject the CD, CD-RW, or DVD drive tray
If you hear an unfamiliar scraping or grinding sound
If the CD-RW drive stops writing
ENSURE THAT WINDOWS RECOGNIZES THE DRIVE — In Windows XP,
click the Start button and click My Computer. In Windows Me and Windows
2000, double-click the My Computer icon on the Windows desktop. If the DVD
drive is not listed, perform a full scan with your antivirus software to check for
and remove viruses. Viruses can sometimes prevent Windows from recognizing
the drive.
TEST THE DRIVE WITH ANOTHER DVD — Insert another DVD to
eliminate the possibility that the original DVD is defective.
CLEAN THE DISC — See the Tell Me Ho w help file for instructions. To access
the help file, see page 34.
1 Ensure that the computer is turned off.
2 Straighten a paper clip and insert one end into the eject hole at the front of
the drive; push firmly until the tray is partially ejected.
3 Gently pull out the tray until it stops.
• Ensure that the sound is not caused by the program that is running.
• Ensure that the disk or disc is inserted properly.
DISABLE STANDBY MODE IN WINDOWS BEFORE WRITING TO A CD-RW
DISK —
See the Te ll M e How help file or search for the keyword standby in the Help and
Support Center (Help in Windows Me and Windows 2000). To access help, see
page 34.
2H767bk0.book Page 52 Friday, September 28, 2001 1:37 PM