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54 Solving Problems
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General Program Problems
A program crashes
HINT: Software usually
includes installation
instructions in its
documentation or on a
floppy disk or CD.
A program stops responding
CHECK THE NETWORK LIGHTS ON THE NETWORK CONNECTOR —
Green indicates that the network connection is active. If the status light is not
green, try replacing the network cable. Amber indicates that the optional internal
network adapter driver is loaded and the adapter is detecting activity.
RESTART THE COMPUTER — Try to log on to the network again.
CONTACT YOUR NETWORK ADMINISTRATOR — Verify that your network
settings are correct and that the network is functioning.
SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
END THE PROGRAM —
1 Press and hold <Ctrl><Shift><Esc>.
2 In Windows XP and Windows 2000, click the Applications tab, and then select
the program that is no longer responding. In Windows Me, select the program
that is no longer responding.
3 Click the End Task button.
2H767bk0.book Page 54 Friday, September 28, 2001 1:37 PM