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Solving Problems 43
Modem and Internet Connection
Problems
NOTICE: Connect the modem to an analog telephone wall jack only.
Connecting the modem to a digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a
telephone line into the network connector.
HINT: If you can connect
to your Internet service
provider (ISP), your
modem is functioning
properly. If you are sure
that your modem is
working properly and you
still experience problems,
contact your ISP.
VERIFY THAT THE PRINTER IS RECOGNIZED BY WINDOWS
Windows XP
1 Click the Start button.
2 Click Control Panel.
3 Click Printers and Other Hardware.
4 Click View installed printers or fax printers. If your printer model is listed,
right-click the printer name.
5 Click Properties, and then select the Ports tab. Ensure that the Print to the
following port(s): setting is USB.
Windows Me and Windows 2000
1 Click the Start button, point to Settings, and then click Printers.
If your printer model is listed, right-click the printer icon.
2 Click Properties, and then select the Details tab in Windows Me and the Port
tab in Windows 2000. Ensure that the Print to the following port(s): setting is
USB.
REINSTALL THE PRIN TER DRIVER — See page 20.
CHECK THE TELEPHONE WALL JACK — Disconnect the telephone line
from the modem and connect it to a telephone. Listen for a dial tone. Ensure
that you have touchtone telephone service. Try connecting the modem to a
different telephone wall jack.
CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK —
If you have other telephone devices sharing the line, such as an answering
machine, fax machine, surge protector, or line splitter, then bypass them and
connect the modem directly to the telephone wall jack with the telephone line.
2H767bk0.book Page 43 Friday, September 28, 2001 1:37 PM