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Setting Up Your Computer 35
• If you have already obtained setup information from your ISP but you did not
receive a setup CD, click Set up my connection manually.
• If you have a CD, click Use the CD I got from an ISP.
5 Click Next.
If you selected Set up my connection manually, continue to step 6. Otherwise, follow
the instructions on the screen to complete the setup.
NOTE: If you do not know which type of connection to select, contact your ISP.
6 Click the appropriate option under How do you want to connect to the Internet?, and
then click Next.
7 Use the setup information provided by your ISP to complete the setup.
If you are having problems connecting to the Internet, see "Modem and Internet
Connection Problems" on page 35 and "E-Mail Problems" on page 36. If you cannot connect
to the Internet but have successfully connected in the past, the ISP might have a service
outage. Contact your ISP to check the service status, or try connecting again later.
Modem and Internet Connection Problems
NOTICE: Connect the modem to an analog telephone wall jack only. Connecting the modem to
a digital telephone network damages the modem.
NOTICE: Modem and network connectors look similar. Do not plug a telephone line into the
network connector.
NOTE: If you can connect to your Internet service provider (ISP), your modem is functioning
properly. If you are sure that your modem is working properly and you still experience problems,
contact your ISP.
C
HECK THE TELEPHONE WALL JACK — Disconnect the telephone line from the modem and
connect it to a telephone. Listen for a dial tone. Ensure that you have touchtone telephone service.
Try connecting the modem to a different telephone wall jack.
Slow connection speeds can be caused by telephone noise as well as by telephone line or network
conditions. Contact your telephone company or network administrator for more information.
C
ONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other
telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or
line splitter, then bypass them and use the telephone line to connect the modem directly to the
telephone wall jack.
C
HECK THE CONNECTION — Verify that the telephone line is connected to the modem.
C
HECK THE TELEPHONE LINE — Try using a different telephone line. If you are using a line that
is 3 m (10 ft) or more in length, try a shorter one.