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88 Solving Problems
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General Program Problems
A program crashes
NOTE: Software usually includes installation instructions in its documentation or on a floppy
disk or CD.
A program stops responding
A solid blue screen appears
Error messages appear
SEE THE SOFTWARE DOCUMENTATION — Many software manufacturers
maintain websites with information that may help you solve the problem. Ensure
that you properly installed and configured the program. Reinstall the program if
necessary.
END THE PROGRAM
1 Simultaneously press <Ctrl><Shift><Esc>.
2 Click the Applications tab, and then select the program that is no longer
responding.
3 Click End Task.
TURN THE COMPUTER OFF — If the computer does not respond to a
keystroke or a proper shutdown (see "Turning Off Your Computer" on page 41),
press the power button until the computer turns off. Press the power button
again to restart the computer. The solid blue screen appears because you were not
able to perform a proper Windows
®
shutdown. An error-checking utility
automatically runs during the start-up process. Follow the instructions on the
screen.
REVIEW "ERROR MESSAGES"—Look up the message and take the
appropriate action. See the software documentation.