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Solving Problems 89
Resolving Other Technical Problems
If Your Computer Gets Wet
CAUTION: Perform this procedure only after you are certain that it is safe to do
so. If the computer is connected to an electrical outlet, Dell recommends that
you turn off AC power at the circuit breaker before attempting to remove the
power cables from the electrical outlet. Use the utmost caution when removing
wet cables from a live power source.
1
Turn off the computer (see "Turning Off Your Computer" on page 41), disconnect the
AC adapter from the computer, and then disconnect the AC adapter from the
electrical outlet.
2 Turn off any attached external devices, and disconnect them from their power sources
and then from the computer.
3 Ground yourself by touching one of the metal connectors on the back of the computer.
4 Remove any installed PC Cards, and put them in a safe place to dry.
5 Remove the battery (see "Removing a Battery" on page 47).
6 Wipe off the battery and put it in a safe place to dry.
7 Remove the memory module. For instructions, see "Adding Memory" on page 102.
GO TO THE DELL SUPPORT WEBSITE — Go to support.dell.com for help
with general usage, installation, and troubleshooting questions. See "Dell
Technical Support Policy (U.S. Only)" on page 126 for a description of the
hardware and software support provided by Dell.
E-MAIL DELL — Go to support.dell.com and then click E-Mail Dell in the
Communicate list. Send an e-mail message to Dell about your problem; you can
expect to receive an e-mail message from Dell within hours. See "Dell Technical
Support Policy (U.S. Only)" on page 126 for a description of the hardware and
software support provided by Dell.
CONTACT DELL — If you cannot solve your problem using the Dell™ support
website or e-mail service, call Dell for technical assistance (see "Contacting Dell"
on page 127). See "Dell Technical Support Policy (U.S. Only)" on page 126 for a
description of the hardware and software support provided by Dell.