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Contents 7
Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 86
If you cannot save a file to a floppy drive
. . . . . . . . . . . . 86
PC Card Problems
. . . . . . . . . . . . . . . . . . . . . . . . . 87
General Program Problems . . . . . . . . . . . . . . . . . . . . . 88
A program crashes
. . . . . . . . . . . . . . . . . . . . . . . 88
A program stops responding . . . . . . . . . . . . . . . . . . . 88
A solid blue screen appears
. . . . . . . . . . . . . . . . . . . 88
Error messages appear
. . . . . . . . . . . . . . . . . . . . . 88
Resolving Other Technical Problems
. . . . . . . . . . . . . . . . 89
If Your Computer Gets Wet
. . . . . . . . . . . . . . . . . . . . . 89
If You Drop or Damage Your Computer . . . . . . . . . . . . . . 90
Drivers
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 90
What Is a Driver?
. . . . . . . . . . . . . . . . . . . . . . . . 91
Identifying Drivers
. . . . . . . . . . . . . . . . . . . . . . . 91
Reinstalling Drivers and Utilities . . . . . . . . . . . . . . . . 92
Resolving Software and Hardware Incompatibilities . . . . . . . 94
Using Microsoft
®
Windows
®
XP
System Restore . . . . . . . . . . . . . . . . . . . . . . . . . . . 95
Creating a Restore Point
. . . . . . . . . . . . . . . . . . . . 95
Restoring the Computer to an Earlier Operating State . . . . . . 95
Undoing the Last System Restore
. . . . . . . . . . . . . . . . 96
Reinstalling Microsoft
®
Windows
®
XP . . . . . . . . . . . . . . . 97
Before You Begin
. . . . . . . . . . . . . . . . . . . . . . . . 97
Reinstalling Windows XP
. . . . . . . . . . . . . . . . . . . . 97
9 Adding and Replacing Parts
Before You Add or Replace Parts . . . . . . . . . . . . . . . . . 102
Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . 102