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EPSON Stylus PHOTO RX600/610, RX620/630 Revision C
Troubleshooting Overview 20
3.1 Overview
With this printer, almost all troubles can be coped with by using “EPSON Status
Monitor 3” installed on the host personal computer.
Once an error occurs, the “EPSON Status Monitor 3” will appear as a pop-up window
on the screen of the host PC. It will show details of how to cope with the trouble. In
almost all cases, the user can recover the printer from the error, provided that the user
follows the instructions indicated on the pop-up window.
In addition, the User's Manual for EPSON Stylus PHOTO RX600/610, RX620/630
describes detailed steps to be taken for recovery from typical errors.
3.1.1 Specified Tools
This printer does not require any specified tools for troubleshooting.
3.1.2 Preliminary Checks
Before starting troubleshooting, be sure to verify that the following conditions are all
met:
The power supply voltage must be within the specification limits. (Measure the
voltage at the wall socket.)
The POWER CORD must be free from damage, short circuit or breakage, or
miswiring in the POWER CORD.
The printer must be grounded properly.
The printer should not be located in a place where it can be exposed to too high or
low temperature, too high or low humidity, or abrupt temperature change.
The printer should not be located near waterworks, near humidifiers, near heaters
or near flames, in a dusty atmosphere or in a place where the printer can be
exposed to blast from an air conditioner.
The printer should not be located in a place where volatile or inflammable gases
are produced.
The printer should not be located in a place where it can be exposed to direct rays
of the sun.
The printer must be located in a well-ventilated place.
The printer must be placed on a strong and steady level table (without an
inclination larger than 5 degrees).
The paper used must conform to the specification.
There is no error in handling of the printer.
Check the inside of the printer, and remove foreign matters, if any, such as paper
clips, staples, bits of paper, paper dust or toner.
Clean the inside of the printer and the rubber rolls.