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IPI 100 Series, IPI 200 Series • Introduction
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The IPI 201 and IPI 204 are stand-alone units that do not
require a connection to a MediaLink controller.
MediaLink IP Intercom HelpDesk software is installed on
a central ofce or help desk PC to congure and manage
IP Intercom System operations.
Connections between the IPI 101 AAP and IPI 104 AAP
intercoms with MLC 226 IP and the network are via existing
network drops using standard CAT 5, CAT 5e, or CAT 6 cables.
The Windows
®
-based MediaLink IP Intercom HelpDesk
software makes it easy to set up, manage, and monitor the
IP Intercom System. The software also provides the ability for
• faster call response by any available help desk in the system
• enhanced staff utilization by consolidation of monitoring
operations
• secure administrator conguration and operator log-in
• making announcements to all intercoms simultaneously
With the paging feature, the help desk operator can page a
single room or group of rooms simultaneously. A line level
output is available on the back on each MediaLink controller
and stand-alone IPI model to mix into a local sound system in
each room.
The IP Intercom enables real-time audio monitoring by the
help desk for any room where an IPI is installed. Using the IP
Intercom HelpDesk software, intercom calls and pages can be
logged and date- and time-stamped on the help desk computer.
Event logs can be accessed and archived for record keeping and
tracking purposes.
In addition to the status monitoring capabilities built into the
MLC 226 IP, the IP Intercom makes it possible to monitor audio
for each room. For example, if a projector is disconnected
from the MLC 226 IP serial port, the GlobalViewer software
can be congured to automatically notify a help desk operator
or security personnel via e-mail. For immediate notication,
e-mails can be sent to multiple addresses including cell phones
and wireless PDAs. Help desk operators or other authorized
personnel can then use the IP Intercom’s audio monitoring
capability to listen to the activity in this room, helping them
determine if security personnel should be dispatched to
investigate.
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In some states it is illegal to listen in on rooms. To satisfy
legal and privacy requirements, the intercom can play a
recurring tone during room monitoring. This tone can be
turned on or off in the HelpDesk Preferences.