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96 Troubleshooting the PenCentra 200
Can dial out but can’t make a proper connection 6
• Make sure the network to which you are trying to connect supports Point-to-Point
Protocol (PPP). PPTP connections are not currently supported. Your Internet
service provider or network administrator can verify this.
• Verify that the location is correct. Select Start, Settings, Control Panel, and then
double-tap or double-click the Dialing icon. Make sure that the location settings
reflect your current location, that the location’s dialing pattern is appropriate, and
that the local country and area code are correct.
The connection is unreliable 6
• If using a PC Card modem, make sure the modem is firmly seated and connected
to your PenCentra and the telephone jack.
• Disable call waiting. Select Start, Settings, Control Panel, and then double-tap or
double-click the Dialing icon. Select Disable call waiting by dialing and enter
the disable code specified by your telephone company.
Network connection is not listed in the ActiveSync dialog box 6
• Close the dialog box, wait a few minutes, and try again.