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90 Troubleshooting
The system does not recognize a new or second processor
Modem problems
The system does not recognize the modem
A memory chip is faulty Replace the card with the faulty chip. Third-party
diagnostic programs can help determine which chip or
memory segment is failing.
Probable cause Solution
The processor was installed
incorrectly
Check the installation. Make sure that the processor
is fully seated in its socket. The processor should be
recognized automatically if it was installed correctly.
The processor speed was not
set correctly in the BIOS Setup
utility
If the server BIOS lets you select the processor
speed, make sure that you have selected the proper
speed.
The system only detected one
processor
Enable the processor retest in the BIOS Setup utility.
Probable cause Solution
The modem has not been
added as new hardware
Add the modem as new hardware.
The modem is not connected
to a live phone jack
Make sure that the line connected to the modem is
working and plugged into the appropriate port on the
modem (line port).
The phone jack is shared by
another modem or telephone
If the modem shares the jack with another device, make
sure that the other device does not have the port open.
The modem is not configured
with a valid interrupt or
address
Check the system settings for possible conflicts. If one
exists, correct the problem by selecting an available
interrupt and address.
Probable cause Solution
8506162.book Page 90 Wednesday, May 10, 2000 10:21 AM