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Sources for information about problems
Source Description
Control-panel lights
●
Start LED light—The Start LED light is green when the
device is ready to scan, and amber if an error exists.
●
Ready LED light—The green Ready LED light is on
when the device is online and ready to scan. It flashes
when a job is paused. It is off if the device is paused or
unable to send data.
●
Data LED light—The green Data LED light is on when
the device is processing a job but has been paused. It is
off when no job is available to be processed. It flashes
when the device is transmitting data.
●
Attention LED light—If the red Attention LED light is on,
the device has encountered a critical error. If it flashes,
the device has encountered an error that requires user
attention. If it is off, the device is operating normally.
●
Sleep LED light—If the green Sleep LED light is on, the
device is in Sleep mode. Press the Sleep button or touch
the device touchscreen to exit Sleep mode.
See
Control-panel layout on page 12 for the location of these
LED lights.
Control-panel messages Messages appear on the control-panel display when problems
exist. See
Resolve control-panel messages on page 71 for
a list of messages and recommended actions.
Event log The event log is a record of digital sender use. It contains
messages (information, warning, or error) that can help you
resolve problems. See Troubleshooting menu on page 30.
HP Web Jetadmin software This tool can be used to monitor and troubleshoot the digital
sender. See
Use HP Web Jetadmin software on page 56 for
more information. You can also see the diagnostics and
troubleshooting topics in the HP Web Jetadmin software online
help for details.
Embedded Web server (EWS) Use the EWS to view digital-sender status information,
determine the remaining life on the ADF Maintenance Kit, view
and print internal pages, receive notification of digital-sender
events, and view and change the network configuration. See
the embedded Web server guide on the device CD for more
information.
HP MFP DSS Configuration Utility or Windows event log error
messages
If an error occurs with the HP DSS software you might see an
error message appear in the HP MFP DSS Configuration Utility
or in the Windows event log. See the DSS support guide for
information on these error messages.
70 Chapter 6 Problem solving ENWW