Filter
Top Products
Control panel message Description Recommended action
Network connection required for digital
sending. Contact administrator.
A digital-sending feature has been
configured, but a network connection is not
detected.
Verify the network connection. Contact the
network administrator.
Novell Login Required Novell authentication has been enabled for
this destination.
Enter Novell network credentials to access
the copy and fax features.
Password or name is incorrect. Please
enter correct login.
The user name or password was typed
incorrectly.
Retype the user name and password.
Scan failure Press Start to rescan The scan was unsuccessful and the
document needs to be rescanned.
If necessary, reposition the document to
rescan it, and then press Start.
SMTP gateway not responding The SMTP gateway has exceeded a time out
value.
Verify the e-mail server address. See Solve
e-mail problems on page 77. Contact the
network administrator.
The folder you have entered is not a valid
folder.
The folder name was entered incorrectly, or
the folder does not exist.
Re-enter the folder name correctly, or add the
folder.
Unable to connect A network connection is not detected. Verify the network connection. Contact the
network administrator.
Unable to send A network connection is not detected. Verify the network connection. Contact the
network administrator.
Unable to send fax. Please check fax
configuration.
The device is unable to send a fax job. Contact the network administrator.
User name or password is incorrect.
Please re-enter.
The user name or password was typed
incorrectly.
Retype the user name and password.
Table 6-1 Control-panel messages (continued)
74 Chapter 6 Problem solving ENWW