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Troubleshooting
Printer problems
The printer will not turn on
The printer is turned on but will not print
The printer prints garbled text
Probable Cause Solution
The printer is not turned
on.
Make sure that the printer’s power switch is
depressed or set to the On position. If power
is applied to the printer, the green power LED
should be illuminated.
The printer is not
plugged in.
Check the power cable. Make sure that it is
plugged into a live power source.
The printer is defective. Try another printer, if one is available.
Probable Cause Solution
The printer is not
connected to the
system.
Check the data cable between the printer and
the system. Make sure that it is connected to
the proper port. Check the connector and
cable for bent or broken pins.
The printer is not
designated as the
default printer.
If the printer to which you are trying to print
is not the default printer, make sure that you
have selected it through the application’s
printer setup function.
The printer has not
been added to the
system.
From the Printers window (Start |
Settings |
Printers), double-click Add Printer. Follow the
directions for adding the new printer.
Probable Cause Solution
The wrong driver is
being used for the
selected printer.
From the Printers window (Start |
Settings |
Printers), select the printer. From the File
menu, click Properties. Make sure that the
printer is using the right printer driver. If not,
install the correct one.
05030.book Page 94 Monday, November 22, 1999 8:23 AM