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CD/DVD problems
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CD/DVD problems
An audio CD produces no sound
The CD/DVD drive is not recognized by the system
Probable Cause Solution
The CD/DVD is loaded
incorrectly.
Make sure that the label is facing upward,
then try again.
The speakers are not
connected.
Make sure that the speaker cables are
connected properly and securely.
The speaker volume is
turned down.
Check the volume control.
The speakers may be
muted via the
Multimedia volume
control.
From the Accessories menu (Start | Programs |
Accessories), select Multimedia, then select
Volume Control. Make sure that the volume is
turned up.
The speakers may be
faulty.
Connect a set of headphones to the line-out
jack on the rear of the computer to test the
output. If they work, replace the speakers.
The sound card may not
be installed correctly.
Open the system, then reseat the sound card.
Make sure that the cables are connected
properly.
The CD/DVD drive
audio cable may be
installed incorrectly.
Open the system and make sure that the
cables are connected properly.
Important
Some systems do not have sound cards because sound
capabilities are built into the system board.
Probable Cause Solution
The CD/DVD is not
intended for PC use.
Make sure that the disc is PC compatible.
The CD/DVD is loaded
incorrectly.
Make sure that the label is facing upward,
then try again.
The CD/DVD is
scratched or dirty.
Try cleaning the disc with a lint-free cloth.
Check the disk for scratches.
05030.book Page 87 Monday, November 22, 1999 8:23 AM